M3mph1s
7.25.07, 1:36 am
Okay. The story from the top i guess.
got MX6030 laptop doe x-mas :cool: *insert jumping up and down here*
happy and what not, nice laptop for what i need. 1.4 ghz, 512MB ram.
okay.
got REAL slow all of the sudden, not the slow from too much stuff on it, it went from start-up in under a minute, to, push power button, get coffee, take restroom break, munch on something, watch tv, mow the lawn, go to school, yeah, you get it...:rolleyes:
it took over an hour just to boot up, then it was still equivalently slow once windows was up so you couldn't do anything...
SO, i was told by the gateway tech help to pop in the restoration disc and wipe everything.
i did so, didn't have to much not backed up to miss.:rolleyes:
worked fine afterwards, but gateway never mentioned the disc was the wrong one sent out and was missing the drivers for, video card (can no longer watch dvd's, can't read anything other than audio CDs even), SOUND, yes, all sound. WIRELESS. no internet, and a few other useful drivers.:mad:
i got back internet and sound, and used it like that for a while, but wanted to get back my DVD watching option i paid for...well, my parents but yeah.
so, i e-mailed gateway and started up a convo. OBVIOUSLY this was entirely my fault that they sent the wrong thing out and i didn't check it when i got it to be sure, so they just never told me...:rollin:silly me...
being out of warranty, they couldn't do much. I paid $20 for them to ship a little CD from Fort Worth, to Dallas, Texas. In case you don't know, that is no more than 20-30 miles. so, after paying $20 for my free CD, i popped it in and restored it to get my drivers back after backing everything up.
took me an hour just to get my comp to read the stupid disc...
restored computer.
loaded a few files on, and it crashed.:eek:
black screen, restore again.
all goes fine. reboots for final time and black screen telling me an important file from the system 32 folder is missing so windows can't start up. it tells me to reinstall this file...:(
so, i try it all over again, this time, during the process, it comes up with an error about not being able to find a certain file to install from the CD. it does it with two different files.
get black screen with SAME file missing again and no booting up windows.:mad:
i tell them, they tell me to download this app and run it to test my HD. i tell them i can't because it won't boot up windows and request another disc because this one is faulty. i'm sent the same message about downloading the app and testing my HD.:rolleyes:
once i get the concept of EXPENSIVE PAPERWEIGHT though, he tells me it's an MS/DOS based app and i can run it without windows booting up.
i tell him, i'm 15, your gonna have to explain.
he tells me to put it on an MS/DOS formatted CD and boot the comp to that to run it.
NOW, i have to wait on my dad to help me there.
:d
SOOOOOO
does anyone here feel like i've been bent over the table here?...:o
when my dad bought from them, he bought a $2000 desktop as well as my $1000 laptop.
you woulda though i'd get better support?...
i'm not the only one. i've read hundreds of stories of people losing their drivers after using the disc that came with the MX6030, when i asked about that, they insisted it wasn't a problem and that those drivers were purposely left off, i was supposed to back them up before restoring...
YEAH...
*smacks forehead*
anyone else had this prob with gateway?
what should i do?
find their office and knock heads till i get a new comp?! :devious:
very tempting...:ninja:
i imagine y'all probably have horror stories of terrible customer support and stuff like that. let's hear them
BUT, i'l like some advice myself here too...
and NO, buying a new computer is NOT an option.:( I don't have anywhere near enough money. i have $11 in my wallet, plus half a milk jar full of spare change in my room.:d
i gotta get my laptop back...i miss it so much...
why do you think i'm posting at 2:30 in the morning? my dad finally went to bed...
and i get on it when he's at work
oh, and funny, my dad got mad at ME because my laptop won't even boot up now...:mad:
then again, he always sees me as more of an annoyance in his life than an actual person.
if anyone actually reads all of that and comments on it.............wow. oh yeah, and thanks!
congrats on having no life ;)
got MX6030 laptop doe x-mas :cool: *insert jumping up and down here*
happy and what not, nice laptop for what i need. 1.4 ghz, 512MB ram.
okay.
got REAL slow all of the sudden, not the slow from too much stuff on it, it went from start-up in under a minute, to, push power button, get coffee, take restroom break, munch on something, watch tv, mow the lawn, go to school, yeah, you get it...:rolleyes:
it took over an hour just to boot up, then it was still equivalently slow once windows was up so you couldn't do anything...
SO, i was told by the gateway tech help to pop in the restoration disc and wipe everything.
i did so, didn't have to much not backed up to miss.:rolleyes:
worked fine afterwards, but gateway never mentioned the disc was the wrong one sent out and was missing the drivers for, video card (can no longer watch dvd's, can't read anything other than audio CDs even), SOUND, yes, all sound. WIRELESS. no internet, and a few other useful drivers.:mad:
i got back internet and sound, and used it like that for a while, but wanted to get back my DVD watching option i paid for...well, my parents but yeah.
so, i e-mailed gateway and started up a convo. OBVIOUSLY this was entirely my fault that they sent the wrong thing out and i didn't check it when i got it to be sure, so they just never told me...:rollin:silly me...
being out of warranty, they couldn't do much. I paid $20 for them to ship a little CD from Fort Worth, to Dallas, Texas. In case you don't know, that is no more than 20-30 miles. so, after paying $20 for my free CD, i popped it in and restored it to get my drivers back after backing everything up.
took me an hour just to get my comp to read the stupid disc...
restored computer.
loaded a few files on, and it crashed.:eek:
black screen, restore again.
all goes fine. reboots for final time and black screen telling me an important file from the system 32 folder is missing so windows can't start up. it tells me to reinstall this file...:(
so, i try it all over again, this time, during the process, it comes up with an error about not being able to find a certain file to install from the CD. it does it with two different files.
get black screen with SAME file missing again and no booting up windows.:mad:
i tell them, they tell me to download this app and run it to test my HD. i tell them i can't because it won't boot up windows and request another disc because this one is faulty. i'm sent the same message about downloading the app and testing my HD.:rolleyes:
once i get the concept of EXPENSIVE PAPERWEIGHT though, he tells me it's an MS/DOS based app and i can run it without windows booting up.
i tell him, i'm 15, your gonna have to explain.
he tells me to put it on an MS/DOS formatted CD and boot the comp to that to run it.
NOW, i have to wait on my dad to help me there.
:d
SOOOOOO
does anyone here feel like i've been bent over the table here?...:o
when my dad bought from them, he bought a $2000 desktop as well as my $1000 laptop.
you woulda though i'd get better support?...
i'm not the only one. i've read hundreds of stories of people losing their drivers after using the disc that came with the MX6030, when i asked about that, they insisted it wasn't a problem and that those drivers were purposely left off, i was supposed to back them up before restoring...
YEAH...
*smacks forehead*
anyone else had this prob with gateway?
what should i do?
find their office and knock heads till i get a new comp?! :devious:
very tempting...:ninja:
i imagine y'all probably have horror stories of terrible customer support and stuff like that. let's hear them
BUT, i'l like some advice myself here too...
and NO, buying a new computer is NOT an option.:( I don't have anywhere near enough money. i have $11 in my wallet, plus half a milk jar full of spare change in my room.:d
i gotta get my laptop back...i miss it so much...
why do you think i'm posting at 2:30 in the morning? my dad finally went to bed...
and i get on it when he's at work
oh, and funny, my dad got mad at ME because my laptop won't even boot up now...:mad:
then again, he always sees me as more of an annoyance in his life than an actual person.
if anyone actually reads all of that and comments on it.............wow. oh yeah, and thanks!
congrats on having no life ;)